Delivery, Returns & Exchanges
Collect in store- FREE
Orders over £50- FREE
Item sent as exchange- FREE
Returns and Exchanges
You can return any unworn item for a refund within 14 days if you are not completely satisfied with it. You can exchange any item within 28 days.
1) Items must be returned to us unworn, in perfect condition and in the original box.
2) Contact us via email firstname.lastname@example.org or phone 01509 212 175 and request a returns form.
3) Indicate on the form if you would a refund or an exchange.
3) Securely package the item and enclose the returns form.
4) We advise you to send your shoes back via a recorded post service and get a proof of postage.
5) Alternatively, you can take them, with your returns form, into Room for Shoes, Loughborough, where we will be happy to accept the goods.
6) We aim to process the return within 48 hours of receiving the item but this process may take up to 8-10 working days.
7) If you have requested an exchange, providing the item is in stock, we will dispatch it free of charge within 2 working days.