Terms and Conditions
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Room for Shoes website if you do not accept all of the terms and conditions stated on this page.
About Room for Shoes
Room for Shoes is located at:
7B Wards End,
Loughborough, Leicestershire LE11 3HA
Room for Shoes is the trading name of On Every Street Ltd.
Our company registration number is 8382822.
Our VAT number is 154 822 410.
Returns and Exchanges
You can return any unworn item for a refund within 14 days if you are not completely satisfied with it. You can exchange any item within 28 days. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the returns form.
We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us or our shop. This will ensure that you will receive a full refund even if your goods are mislaid in the post.
Alternatively, you can take them, with your returns form, into Room for Shoes, Loughborough, where we will be happy to accept the goods. Please be aware that your refund will not be processed in store as your information will be forwarded to the relevant department. This process may take up to 8-10 working days.
If you would like an exchange please indicate exactly what you would like on the returns form. Providing the item is in stock we will dispatch it free of charge within 2 working days.
Any damaged or defective goods must be highlighted to us within 10 days of purchase. Please contact us immediately via phone, email or our contact us form.
If for any reason you are not satisfied with the service Room for Shoes has provided please contact us via phone, email or our contact us form. We need feedback to allow us to rectify any problems.
We accept payment via Visa (except Visa Electron), Mastercard, Maestro, Switch, American Express or PayPal. All prices are in £ sterling and are inclusive of 20% VAT.